The Patient Centered Medical Home is a health care setting that facilitates partnerships between individual patients and their physicians, and when appropriate, the patient's family.

What Is PCMH?

Internal Medicine of Johnson City and Kingsport  will be your Patient Centered Medical Home.

Quillen ETSU Physicians are committed to finding the most effective path to preventative care and recovery. We are sincerely dedicated to each area of expertise and will provide quality care for your most important health needs. Our facilities offer the most comprehensive health services in Northeast Tennessee. We provide more than 140 doctors in more than 30 specialties including Internal Medicine, Fertility and Women's Services, Obstetrics and Gynecology, Pediatrics, Psychiatry, Surgery, Toxicology, Sports Medicine, and Cardiology. We look forward to finding a health care plan for you.


The Patient Centered Medical Home is a health care setting that facilitates partnerships between individual patients, and their personal physicians, and when appropriate, the patient's family. Care is facilitated by registries, information technology, health information exchange and other means to assure that patients get the indicated care when and where they need and want it in a culturally and linguistically appropriate manner.

Quillen ETSU Physicians wants you to be the healthiest you can be. Your health care team will make every effort to teach and encourage you and your family to make better choices and reach healthier lifestyle. Quillen ETSU Physicians is honored to be your Patient Centered Medical Home.

We strive to provide you, your family and friends with the best possible care, based on evidence based guidelines and the Patient Centered Medical Home philosophy. This means that we are going to place a greater focus on putting you at the center of your health care. We not only want to help you feel better when you are sick, but we want to keep you healthy. The way we can do that is to support you in taking a more active role in your health care.


We will provide quality support for:

  • Keeping your appointments

  • Taking your medications properly

  • Helping you develop healthier life style habits

  • Providing resources to assist you in your everyday life

Please reload


As a patient and partner in my health care team, I will:


  • Bring all the questions I have to my appointments and ask you about things I don't understand

  • Tell you how I am feeling and how it affects my life and ask for support services when I need them

  • Help you create my action plan and track my progress

  • Let you know when I get care somewhere else

  • Bring all medicines, supplements, and herbal or holistic products I use to my appointments

  • Fill my prescriptions on time, use them as prescribed, and tell you of any problems


As providers and partners in your health care team, we will:


  • Respect you and your family's culture, values and needs

  • Ask you to take part in your health care

  • Help you set health goals and create an action plan

  • Track the care you get from other providers

  • Ask for your ideas on how we can improve your care and use language you understand

  • Offer appointments at times when you can come in

  • Explain test results and what will happen next

  • Help you get support services when you need them

  • Stay in contact with you as your partner in care

Please reload


How to be an active partner in your Medical Home:


Talk to Us

  • Give us feedback on how our office works

  • Talk with your care team about your health problems and concerns

  • Ask your health care team how you can best take care of yourself

Take care of yourself                            

  • Set health goals that you feel you can reach

  • Do things to reach your goals and lower your health risks

  • Join support groups with people like you

  • Learn how to manage serious illnesses

Learn before you decide

  • Look at different treatment options, their risks, and benefits

  • Create an action plan with support from your care team

Be safe

  • Tell us about any medicines, supplements, and herbal or holistic products you take                              

  • Talk with us about any safety concerns you have


Useful Links:

Health Information for the Whole Family

Healthline Health Insurance

American Diabetes Association

Centers for Disease Control

American Heart Association

Web MD

Please reload

Our PCMH Certified Content Expert

Shana Atkins, MPH, PCMH CCE

Population Health Program Coordinator 

Shana is the Population Health Program Coordinator at ETSU Physicians.  She completed the NCQA PCMH Content Expert Certification program in September 2018.  She holds a B.S. in Public Health a concentration in healthcare administration.  Shana went on to complete her Masters of Public Health at ETSU.  During her graduate program, she completed an internship with ETSU Physicians where she began her work with the PCMH recognition process.  

Phone: 423-433-6062 |

Please reload

  • Facebook Social Icon
  • Twitter Social Icon
Please reload

Please reload

ETSU | Quillen College of Medicine

Interested in becoming a Physician?  

Find out more at  ETSU Quillen College of Medicine 

© 2020 ETSU Physicians. All Rights Reserved